Help Centre
Account and Profile
Rewards and Redemptions
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Account and Profile
How do I add a PayPal email to my account?
To add the email attached to your PayPal account please go to the “My Profile” section within the members area: https://www.livetribe.com/members-area/my-profile. Click the drop down menu for “Member Options” and add the appropriate email address. Note: it needs to be an email address.Why can’t I sign into my LiveTribe account?
If you have already tried resetting your password and still cannot log into your LiveTribe account, there could be a number of reasons for this particular issue. If you have tried resetting your password and still cannot log in then please contact us and we can assist you further at feedback@livetribe.comHow do I reset my password?
You can reset your password via this link http://www.livetribe.com/forgotpass where you will receive an email with the instructions.Why am I not receiving emails from LiveTribe?
If you have noticed that you are receiving fewer surveys than previously, this could be because you are in the age category 60+ which means you are the highest participating age group on our panel. The quotas for this age group always fill up within 24 hours of a project starting. There is definitely nothing wrong with your account. If this is not the case, please ensure you have not accidently marked LiveTribe as spam in your email account settings.How do I verify my account?
Verifying your account is very simple. All LiveTribe needs to do is confirm you are a real person, which is done via phone. A verification code will be sent to either your mobile (in text format), or home phone (in voice format), and you will need to notify LiveTribe of the code. The process should only take a few minutes. Please follow the detailed step-by-step instructions if you need further assistance.
How do I clear my browser cache?
To clear your cache, please refer to below instructions for your browser.Chrome
- Click on the Chrome menu on the browser toolbar.
- Select More Tools.
- Select Clear browsing data.
- A dialogue window will appear, providing you with a list of checkboxes for the types of information that you wish to have removed. Make sure Cashed images and files is checked off You can also set how far back in your browsers history you wish to have removed; it should be set on “the beginning of time”
- Click Clear browsing data.
Internet Explorer 8.x or later
- Launch your Internet Explorer browser.
- Click Safety on the menu toolbar at the top right of the browser. o Or click on Tools, then Internet Options, and finally Delete in the Browsing History Section.
- Click Delete Browsing History... from the drop-down menu.
- Deselect Preserve Favorites website data.
- Select Temporary Internet files, Cookies, and History.
- Click Delete.
- Close all browser windows and restart Internet Explorer.
Firefox (most recent version)
- Click Tools from the main menu at the top of the Firefox window.
- Select Options (the Options window will appear).
- Select the Advanced tab on the top right of the window.
- Click the Network tab.
- In the Offline Web Content and User Data section, click Clear Now.
- Once the clearing is complete click OK at the bottom of the Options window.
- Close all Firefox windows and restart.
Safari (Mac Only)
- Launch Safari.
- Click the Safari menu and select Empty Cache.
- Click the Empty button in the dialog box that appears to confirm the deletion of your cache.
- When your computer is finished, close all instances of Safari. Launch a new Safari browser window.
How do I earn more points?
There are lots of ways to earn points from LiveTribe!Competitions
We run many competitions on our website and our social media accounts, giving you many opportunities to win points!
- Monthly Competition
Every month there is an opportunity to share in $400! Just answer our monthly competition questions correctly and you will be placed in the running. - Game Competition
As well as surveys, we also have games on our website. If you score in the Top 50 per month, you'll be placed in the competition to win a share in $250. So simple! - $5000 Giveaway
Almost any activity you complete on our website, such as finishing or being terminated from a survey; getting a forum suggestion published; or finishing your profile, will automatically give you an entry into our quarterly $5000 draw. 5 lucky winners receive $1000 each! - Social Media
Find and follow LiveTribe on any of our social media profile, where we hold regular competitions for our members.
Facebook
Twitter
Instagram
Profile
To help us give you surveys specifically for you, complete your profile page and we'll reward you with 750 points.
Forum and Polls
Our website also has a forum and regular polls (found on the website sidebar) to allow you to engage with other members.
You can suggest both forum topics and polls. Once they have been moderated if they are published you will receive 1,000 points.
How do I view my points?
Head to the Recent Activity page of the Member's Area. Here you can see all the surveys you have previously completed and the total amount of points you currently have.http://www.livetribe.com/members-area
I am having trouble completing my profile.
iPad users may have some trouble filling out the profile page. For the drop-down menu please click just underneath the words, instead of on the arrow beside. If you have completed your profile and it has not registered in our system, and you have not received you 750 points; please email support@livetribe.com for assistance.I did not receive a confirmation of registration email.
If you did not receive a registration confirmation email, please contact support@livetribe.com. Also, if the URL in registration confirmation email does not work or is not evident, please contact support@livetribe.comHow do I update my email and other details?
To update your details in your LiveTribe account, please contact us on support@livetribe.com.Rewards and Redemptions
How do I redeem points?
To view/redeem your points please click on the following link: http://www.livetribe.com/members-area/my-rewards. You then go to My Rewards which is found under the 'Explore' tab and choose from the selection of gift vouchers, gift cards or a PayPal deposit. Please ensure that you tick the box on the left of the redemption, then press the redeem button and then press redeem. Note: you require a minimum of 15,650 points to be able to make a redemption. A minimum of 42,000 points is required for the $50 PayPal deposit and 44,000 for the $50 Eftpos card.How can I check my point balance?
To view your survey/points history, please click on the following link: http://www.livetribe.com/members-area. This will take you to the LiveTribe homepage. To see more, you will need to scroll down and click on the 'View Older' button.How many points do I need to redeem?
You require a minimum of 15,650 points to be able to make a redemption. A minimum of 42,000 points is required for the $50 PayPal deposit and 44,000 for the $50 Eftpos cardWhen will I receive my reward?
| Reward | Time from date of redemption |
|---|---|
| EFTPOS | 6-8 Weeks |
| PayPal | 6-8 Weeks |
| GiftPay | 4-8 Weeks |
Why do vouchers take so long to process?
LiveTribe is a small company, and vouchers are all manually redeemed. This means members may have to wait longer sometimes to receive their vouchers. The payoff is that LiveTribe is Australian owned and operated, allowing us to understand our members on every level.Why are vouchers of the same denomination worth different amounts of points?
Some vouchers, carry extra costs for LiveTribe. For example, EFTPOS vouchers carry a loading and shipping fee. Member points allow us to cover those costs.Why are some vouchers no longer available?
LiveTribe has undergone a review of our rewards this year and as such we have changed the rewards available to our users. We have added rewards which support local Australian companies, and which our members have been requesting us to provide for some time. Also, we have stopped providing some vouchers whose popularity had declined amongst members.I would like to change my reward?
If you have made a mistake or changed your mind about a redemption and contact us before it has been processed through our system (usually within 48 hours of the redemption order being made), we will generally be able cancel your order. In the case that we are able to cancel an order for you, we will reinstate the points you had redeemed back to your account. Once a points redemption order has been processed, no changes or cancellations are possible. We therefore encourage members to research the retailers they are planning to use their redeemed rewards with to ensure that the vouchers they choose are suitable for their needs.I didn't receive a confirmation email about my redemption?
Please email LiveTribe Support at support@livetribe.com and we can check our records for your redemption. You may also check your spam/junk folder.What GiftPay gift cards are available in New Zealand?
You can view redemptions options for GiftPay in New Zealand here: https://www.giftpay.com/egift/infowhere.aspx?gift=ViA2pNsW2N%2FzKMHUu4Mdsg%3D%3D&value=100What vouchers can I get with a GiftPay Gift Card?
The full list of GiftPay Cards/Vouchers and their values available can be found here: GiftPay RewardsI have redeemed an EFTPOS card, but I have the wrong address on my profile.
If it has been less than a week since your redemption your address can usually be changed manually by LiveTribe. Please email support@livetribe.com to notify us of your change of address. If it has been over 1 week and your card has been processed, LiveTribe can cancel and resend you a new card. However, this will incur a $10 fee, which will be taken from your card total.How do I activate my EFTPOS card?
Your card must be activated before use. To activate your card, visit www.activ8card.com.au or call 1800 446 347 between 9am and 5pm, Monday to Friday. A security password will be required during the activation process, which is your email address you used to sign up for LiveTribe. The card will then be ready to use within 1 business day of the activation submission.I am having issues with my EFTPOS Card
Once you have received your gift card, LiveTribe can no longer assist you with issues as we do not have access to card records. Please contact our Eftpos card providers, Rewards Come True. You can call them on 1800 446 347 between 9am and 5pm, Monday to Friday, or email support@cometrue.com.au.I did not receive a confirmation email for my redemption
If you did not receive a confirmation email, please contact support@livetribe.com to verify the status of your redemption. Ensure that you check your email as well as your spam/junk folder (as sometimes vouchers may get trapped in here)Survey Help
I have not been rewarded for a survey.
Please ensure that once you have finished the survey, whether through termination, filled quota or completion you click on the “Claim Points” button underneath the moving voucher icons.Why Am I Not Receiving Surveys?
You will only be asked to do a survey if your profile fits the requirements of our clients. For example, our clients might only want people between the ages of 18 - 30 who are studying full time. You will be invited by email to do a survey if your profile fits. You cannot simply request to do a survey whenever you want.Also, sometimes members get suspended if they have provided junk responses to our surveys. In such cases contact us on support@livetribe.com
You may also check your survey inbox. If that is full your emails get bounced and you do not get survey invites.
Did I receive my points for the survey?
Please check your Recent Activity in the Member's Area of LiveTribe. If you have done several surveys, you may have to press the green button 'View Older' to see. Click here to access your Recent Activity.If you cannot see your points and are still unsure if you got rewarded correctly, please email support@livetribe.com
Can I complete a survey on my Mobile/Tablet?
Not all of our surveys are enabled for mobile devices.If a survey needs to be completed on a desktop computer, you will be informed before starting the survey.
I clicked on the survey link, but nothing happened.
Our surveys open and load in a separate window so you need to ensure you have enabled pop ups on your browser. If you still face an issue, please send us your survey link on support@livetribe.comA video is not working in the survey
If you are on mobile, please note that some surveys are not supported on these devices. Please attempt the survey on a desktop computer. If you still face an issue, please send us your survey link on support@livetribe.comHow do I enable Pop-ups in Internet Explorer?
To enable pop-ups in IE 11+ follow these steps:Go to gear icon in the upper left corner, then internet option
Under "Privacy" tab un-check "Turn on Pop-up Blocker" and click "Apply" button
Log In ID Issue
Sometimes a survey may be temporarily unavailable for reasons such as maintenance. This is when a survey will ask for a special login ID.While your usual LiveTribe login will not be applicable, we advise you simply try doing the survey 24 hours later as it should reopen by this time.
Survey Terminated
Sometimes you may not qualify for a particular survey based on certain demographic criteria. You will be rewarded consolation points nonetheless for your participation.Survey Closed
In certain circumstances some studies can close earlier than expected due to a higher than anticipated response rate. Sometimes members are quicker to respond than average and a project is completed before the specified closing date. To avoid disappointment, and such events occurring, we encourage you to respond to survey invitations as soon as you receive them.Survey Temporarily Closed
In some cases, surveys get suspended but get reopened after a while (for instance if there's a technical issue with the survey). If you see this message, please try again 24 hours later.I got this message – “Completed Survey Previously.”
Members receive this message if they have previously completed a survey, or an error has occurred. In the first case, surveys are sometimes re-sent to all LiveTribe members, including previous respondents. Alternatively, you may have experienced an error. Please write a brief description of what happened in 'Issue Description'.Quota fills:
The survey may get terminated due to a filled quota based on the requirements. Please note that no points are awarded due to filled quota as such terminations occur early into the survey. You may be re-invited to participate in this again and so will have a chance to complete the survey for a full amount of reward points.I clicked on the survey link, but a blank page has opened up/ My survey does not move forward.
Please send us your survey link on support@livetribe.comLogin expired for my survey.
This is a tracker survey invitation which expires after a certain period. However, we continuously track this project throughout the year. If you missed out on this opportunity, don't worry you will get invited again next month. This may also occur due to any technical error.Unsubscribe
How do I unsubscribe?
Please follow this link to unsubscribe: https://www.livetribe.com/members-area/unsubscribe. Please note you must be logged in to unsubscribe.Contact Us
Why does it take a few days for my question to be answered?
LiveTribe Support is managed between 9am - 5pm, Monday to Friday. Our support agent works tirelessly during these hours to ensure all things are running smoothly and all issues are being fixed efficiently.How do I contact LiveTribe?
You can contact LiveTribe via email at support@livetribe.com If you are on social media, you can message us on Facebook or tweet at us on Twitter as well.Games and Competitions
I got a Top 50 score, but it isn't on the leaderboard.
Please refresh the page if you have just achieved a high score. If it is still not on the leaderboard, please email support@livetribe.com for further assistance.I cannot load the game.
You might need to clear your cache to get the game working again. Log out from Live Tribe and clear the computer cache. For the steps to clear computer cache, please refer to “ACCOUNT AND PROFILE” section of our help centre page.How do I enter the $5,000 Giveaway?
You receive an entry into the $5,000 giveaway every time you complete one of the following actions:- Sign up to LiveTribe
- Complete a survey
- Get terminated from a survey
- Suggest a published poll
- Suggest a published forum topic
I tried entering the monthly competition but pressed enter before I finished my answer.
We cannot reset the answer form once an answer has been submitted. In this case, please forward your answers to support@livetribe.com and we will manually enter them into our database.I tried entering the monthly competition, but it said I had already entered.
You can only enter the monthly competition once every calendar month. This may cause an issue if the monthly competition remains open past the 1st of a month. In this case, please forward your answers to support@livetribe.com and we will manually enter them into our database.Get Rewarded!
Comment on brands, products and services and be rewarded for your opinions! Join in and discover LiveTribe’s extensive range of rewards.
View MoreJoin Our Monthly Competition!
Enter for a chance to win a $100 prize.
Members Testimonials
"This is a great site. Love doing their surveys." Lyn B., QLD
"Just found out I won $150 in the competition – Thank you LiveTribe." Mary H., SA
"Boy! Am I happy, to win a $150 Hoyts voucher, I love my movies." Barbara F., VIC
"Awesome survey giving so much information on mining, thank you." Elizabeth A., WA
"My rewards from LiveTribe just keep rolling in. Keep it going, LiveTribe" Frank B., VIC