Frequently Asked Questions

If you have not found information your were looking for, please contact support@livetribe.com for further assistance.

Privacy

 

Will LiveTribe publish my FULL NAME IF I win something?

When it is required by law, your full name and state may be published. If your name has been published, you have the right to request for it to be removed from the list of competition winners by contacting LiveTribe support.

Is my personal information safe with LiveTribe?

 

PERSONAL INFORMATION IS PROTECTED BY LAW.

LiveTribe strictly adheres by the privacy act and agrees with Australian laws regarding member privacy. Please review our privacy policy which is located on our Home Page.
We also follow the Australian Market & Social Research Societies (AMSRS website – http://www.amsrs.com.au) guidelines regarding the collection and use of personal information.
As a result, we will never disclose personal information which can identify a panel member to any other organisation or company without a member expressing permission to do so.
Information provided by members is only reported in aggregate form. LiveTribe does not send direct mail, and any communication with you will be either via email, or phone. It
is therefore very important to always update your personal details should they change.

Registration and login issues

 

I have forgotten my password/username.

Your username is simply the email address you used to register with LiveTribe. To access your password simply click on the ‘Forgotten Your Password’ link under the login section on the home page. You will be asked to enter your email address. Instructions on resetting your password will be sent to you via email.

I did not receive a confirmation of registration email

 

If you did not receive a registration confirmation email, please contact support@livetribe.com

 

The URL address provided in the confirmation email doesn’t work.

If the URL in registration confirmation email does not work or is not evident, please contact support@livetribe.com for assistance

 

How do I update my personal details should they change?

 

You can update your personal details by logging into your personal Members Area. In the top part of your Members area click MY PROFILE. On the following page select the profile you wish to edit. Change your details.

 

Members Area

I am trying to complete a profile survey but it is not letting me through.

 

Please make sure you answer ALL questions to be able to save a profile section. If it is not letting you move on it is probably because you have missed a question.

I have suggested a poll but it wasn’t published.

 

Suggested polls are reviewed by the moderator and published at their discretion. Repeated, defamatory or unintelligible polls may not be published. The moderator may also edit a suggested poll at their discretion.

I have posted a new topic but it is not showing on the forum.

 

Posted topics are reviewed by the moderator and displayed at their discretion. Defamatory or unintelligible topics may not be posted. The moderator may also edit a posted topic at their discretion.

 

Surveys

How do I participate in surveys?

 

When you are selected to complete a study we will send an email notification to you. Alternatively you can log into the LiveTribe Members Area and look under MY SURVEYS
to see if anything has been assigned to you.

We will always notify you by email when a new survey is available. It is therefore very important to keep your email up to date if it changes.

I started a survey but after only a few questions I was thanked for participating and taken to the rewards page.

 

Sometimes you may not qualify for a particular survey based on certain demographic criteria. You will be rewarded consolation points nonetheless for your participation. Also please note that surveys open on separate browser pages so if the survey does not seem to load, have a look for other open browser windows.

When I logged in to complete a survey I was advised that the survey had closed. What does this mean?

In certain circumstances some studies can close earlier than expected due to a higher than anticipated response rate. Sometimes members are quicker to respond than average and a project is completed before the specified closing date. To avoid disappointment, and
such events occurring, we encourage you to respond to survey invitations as soon as you receive them.

When I clicked on a link to participate in a survey, I was advised the survey had temporarily closed and try again later.

In some cases, surveys get suspended but get reopened after a while (for instance if there’s a technical issue with the survey). If you see this message, please try again later.

I was doing a survey and then, midway, I saw this message: ‘Thank you for participating in this survey. Unfortunately, we have filled our quota for this week.’

Sometimes surveys reach quotas based on criteria like age and gender; if you receive this message and are then terminated, you may need to retry the survey later. LiveTribe will send you a survey reminder, when the survey reopens.

Rewards

I completed a survey but didn’t get rewarded, what should I do to get my reward?

If you have not been rewarded for participating in a survey, please email LiveTribe’s support team, at support@livetribe.com

I redeemed a voucher, but I still have not received it

Redemptions can take anywhere between a few days to 8 weeks. Please check the time frame for your redemption when you are making your selection. If after 8 weeks, you still haven’t received your redemption, please contact support@livetribe.com so we can track your order.