Once you have received your gift card, LiveTribe can no longer assist you with issues as we do not have access to card records.
Please contact our Eftpos card providers, Rewards Come True.
You can call them on 1800 446 347 between 9am and 5pm, Monday to Friday, or email support@cometrue.com.au.
Your card must be activated before use.
To activate your card, visit www.activ8card.com.au or call 1800 446 347 between 9am and 5pm, Monday to Friday.
A security password will be required during the activation process, which is your email address you used to sign up for LiveTribe.
The card will then be ready to use within 1 business day of the activation submission.
If it has been less than a week since your redemption your address can usually be changed manually by LiveTribe. Please email support@livetribe.com to notify us of your change of address.
If it has been over 1 week and your card has been processed, LiveTribe can cancel and resend you a new card. However, this will incur a $10 fee, which will be taken from your card total.
The full list of GiftPay Cards/Vouchers and their values available can be found here: GiftPay Rewards
You can view redemptions options for GiftPay in New Zealand here: https://www.giftpay.com/egift/infowhere.aspx?gift=ViA2pNsW2N%2FzKMHUu4Mdsg%3D%3D&value=100
Please email LiveTribe Support at support@livetribe.com and we can check our records for your redemption. You may also check your spam/junk folder.
If you have made a mistake or changed your mind about a redemption and contact us before it has been processed through our system (usually within 48 hours of the redemption order being made), we will generally be able cancel your order.
In the case that we are able to cancel an order for you, we will reinstate the points you had redeemed back to your account.
Once a points redemption order has been processed, no changes or cancellations are possible. We therefore encourage members to research the retailers they are planning to use their redeemed rewards with to ensure that the vouchers they choose are suitable for their needs.
LiveTribe has undergone a review of our rewards this year and as such we have changed the rewards available to our users. We have added rewards which support local Australian companies, and which our members have been requesting us to provide for some time. Also, we have stopped providing some vouchers whose popularity had declined amongst members.
Some vouchers, carry extra costs for LiveTribe. For example, EFTPOS vouchers carry a loading and shipping fee. Member points allow us to cover those costs.
LiveTribe is a small company, and vouchers are all manually redeemed. This means members may have to wait longer sometimes to receive their vouchers. The payoff is that LiveTribe is Australian owned and operated, allowing us to understand our members on every level.