Not all of our surveys are enabled for mobile devices.
If a survey needs to be completed on a desktop computer, you will be informed before starting the survey.
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Did I receive my points for the survey?
Please check your Recent Activity in the Member’s Area of LiveTribe. If you have done several surveys, you may have to press the green button ‘View Older’ to see. Click here to access your Recent Activity.
If you cannot see your points and are still unsure if you got rewarded correctly, please email support@livetribe.com
Why Am I Not Receiving Surveys?
You will only be asked to do a survey if your profile fits the requirements of our clients. For example, our clients might only want people between the ages of 18 – 30 who are studying full time. You will be invited by email to do a survey if your profile fits. You cannot simply request to do a survey whenever you want.
Also, sometimes members get suspended if they have provided junk responses to our surveys. In such cases contact us on support@livetribe.com
You may also check your survey inbox. If that is full your emails get bounced and you do not get survey invites.
How do I update my email and other details?
To update your details in your LiveTribe account, please contact us on support@livetribe.com.
I did not receive a confirmation of registration email.
If you did not receive a registration confirmation email, please contact support@livetribe.com. Also, if the URL in registration confirmation email does not work or is not evident, please contact support@livetribe.com
I am having trouble completing my profile.
iPad users may have some trouble filling out the profile page. For the drop-down menu please click just underneath the words, instead of on the arrow beside. If you have completed your profile and it has not registered in our system, and you have not received you 750 points; please email support@livetribe.com for assistance.
How do I view my points?
Head to the Recent Activity page of the Member’s Area. Here you can see all the surveys you have previously completed and the total amount of points you currently have.
http://www.livetribe.com/members-area
How do I earn more points?
There are lots of ways to earn points from LiveTribe!
Competitions
We run many competitions on our website and our social media accounts, giving you many opportunities to win points!
- Monthly Competition
Every month there is an opportunity to share in $400! Just answer our monthly competition questions correctly and you will be placed in the running. - Game Competition
As well as surveys, we also have games on our website. If you score in the Top 50 per month, you’ll be placed in the competition to win a share in $250. So simple! - $5000 Giveaway
Almost any activity you complete on our website, such as finishing or being terminated from a survey; getting a forum suggestion published; or finishing your profile, will automatically give you an entry into our quarterly $5000 draw. 5 lucky winners receive $1000 each! - Social Media
Find and follow LiveTribe on any of our social media profile, where we hold regular competitions for our members.
Facebook
Profile
To help us give you surveys specifically for you, complete your profile page and we’ll reward you with 750 points.
Forum and Polls
Our website also has a forum and regular polls (found on the website sidebar) to allow you to engage with other members.
You can suggest both forum topics and polls. Once they have been moderated if they are published you will receive 1,000 points.
How do I clear my browser cache?
To clear your cache, please refer to below instructions for your browser.
Chrome
- Click on the Chrome menu on the browser toolbar.
- Select More Tools.
- Select Clear browsing data.
- A dialogue window will appear, providing you with a list of checkboxes for the types of information that you wish to have removed. Make sure Cashed images and files is checked off You can also set how far back in your browsers history you wish to have removed; it should be set on “the beginning of time”
- Click Clear browsing data.
Internet Explorer 8.x or later
- Launch your Internet Explorer browser.
- Click Safety on the menu toolbar at the top right of the browser.
o Or click on Tools, then Internet Options, and finally Delete in the Browsing History Section. - Click Delete Browsing History… from the drop-down menu.
- Deselect Preserve Favorites website data.
- Select Temporary Internet files, Cookies, and History.
- Click Delete.
- Close all browser windows and restart Internet Explorer.
Firefox (most recent version)
- Click Tools from the main menu at the top of the Firefox window.
- Select Options (the Options window will appear).
- Select the Advanced tab on the top right of the window.
- Click the Network tab.
- In the Offline Web Content and User Data section, click Clear Now.
- Once the clearing is complete click OK at the bottom of the Options window.
- Close all Firefox windows and restart.
Safari (Mac Only)
- Launch Safari.
- Click the Safari menu and select Empty Cache.
- Click the Empty button in the dialog box that appears to confirm the deletion of your cache.
- When your computer is finished, close all instances of Safari. Launch a new Safari browser window.
I did not receive a confirmation email for my redemption
If you did not receive a confirmation email, please contact support@livetribe.com to verify the status of your redemption. Ensure that you check your email as well as your spam/junk folder (as sometimes vouchers may get trapped in here)