Members receive this message if they have previously completed a survey, or an error has occurred.

In the first case, surveys are sometimes re-sent to all LiveTribe members, including previous respondents.

Alternatively, you may have experienced an error. Please write a brief description of what happened in ‘Issue Description’.

In some cases, surveys get suspended but get reopened after a while (for instance if there’s a technical issue with the survey).

If you see this message, please try again 24 hours later.

In certain circumstances some studies can close earlier than expected due to a higher than anticipated response rate.

Sometimes members are quicker to respond than average and a project is completed before the specified closing date. To avoid disappointment, and such events occurring, we encourage you to respond to survey invitations as soon as you receive them.

Sometimes you may not qualify for a particular survey based on certain demographic criteria.

You will be rewarded consolation points nonetheless for your participation.

Sometimes a survey may be temporarily unavailable for reasons such as maintenance. This is when a survey will ask for a special login ID.

While your usual LiveTribe login will not be applicable, we advise you simply try doing the survey 24 hours later as it should reopen by this time.

To enable pop-ups in IE 11+ follow these steps:

Go to gear icon in the upper left corner, then internet option

Under “Privacy” tab un-check “Turn on Pop-up Blocker” and click “Apply” button

If you are on mobile, please note that some surveys are not supported on these devices. Please attempt the survey on a desktop computer. If you still face an issue, please send us your survey link on support@livetribe.com

Our surveys open and load in a separate window so you need to ensure you have enabled pop ups on your browser. If you still face an issue, please send us your survey link on support@livetribe.com

Not all of our surveys are enabled for mobile devices.

If a survey needs to be completed on a desktop computer, you will be informed before starting the survey.

Please check your Recent Activity in the Member’s Area of LiveTribe. If you have done several surveys, you may have to press the green button ‘View Older’ to see. Click here to access your Recent Activity.

If you cannot see your points and are still unsure if you got rewarded correctly, please email support@livetribe.com