You can contact LiveTribe via email at support@livetribe.com If you are on social media, you can message us on Facebook or tweet at us on Twitter as well.
Monthly Archives: June 2021
Why does it take a few days for my question to be answered?
LiveTribe Support is managed between 9am – 5pm, Monday to Friday. Our support agent works tirelessly during these hours to ensure all things are running smoothly and all issues are being fixed efficiently.
I tried entering the monthly competition, but it said I had already entered.
You can only enter the monthly competition once every calendar month.
This may cause an issue if the monthly competition remains open past the 1st of a month.
In this case, please forward your answers to support@livetribe.com and we will manually enter them into our database.
I tried entering the monthly competition but pressed enter before I finished my answer.
We cannot reset the answer form once an answer has been submitted.
In this case, please forward your answers to support@livetribe.com and we will manually enter them into our database.
How do I enter the $5,000 Giveaway?
You receive an entry into the $5,000 giveaway every time you complete one of the following actions:
- Sign up to LiveTribe
- Complete a survey
- Get terminated from a survey
- Suggest a published poll
- Suggest a published forum topic
I cannot load the game.
You might need to clear your cache to get the game working again.
Log out from Live Tribe and clear the computer cache. For the steps to clear computer cache, please refer to “ACCOUNT AND PROFILE” section of our help centre page.
I got a Top 50 score, but it isn’t on the leaderboard.
Please refresh the page if you have just achieved a high score. If it is still not on the leaderboard, please email support@livetribe.com for further assistance.
Login expired for my survey.
This is a tracker survey invitation which expires after a certain period. However, we continuously track this project throughout the year. If you missed out on this opportunity, don’t worry you will get invited again next month. This may also occur due to any technical error.
I clicked on the survey link, but a blank page has opened up/ My survey does not move forward.
Please send us your survey link on support@livetribe.com
Quota fills:
The survey may get terminated due to a filled quota based on the requirements. Please note that no points are awarded due to filled quota as such terminations occur early into the survey. You may be re-invited to participate in this again and so will have a chance to complete the survey for a full amount of reward points.